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| ADA Nationwide Roadside Assistance Home -- FAQ -- Terms and Conditions -- About Us copyright 1998 -- 2008 |
| Will I be covered if my wheelchair becomes disabled? Yes. Just call our 24 hour emergency road service number and we will send a service provider to your location and provide transportation home or to a repair facility. Can I join ADA Auto Club if I am not disabled? Yes. Anyone can join ADA Auto Club. I recently called AAA because my van blew a water pump. I was traveling with my 3 children and mother in law who uses a wheelchair. When the tow driver arrived he informed us he could tow my vehicle but we had to find other transportation. AAA called an accessible taxi for us which was great but it cost me $130. If I were an ADA member would I receive a discount for transportation if the same type of incident happened again? Your membership dues cover transportation costs for a wheelchair or scooter transport. In some cases depending on the area you may initially have to pay for the transport and ADA will reimburse you. If you have any questions please call 1-800-720-3132. How many disablement's and passenger transports am I allowed each year? We follow the industry standard of 4. However, in order to maintain fair and reasonable membership dues for all Members, we review all unusual frequency of claims on the basis of average Member claims. What is a membership tow and transport? We provide towing for your vehicle and transport for your wheelchair/scooter. Transportation coverage offers the same mileage limits as Towing coverage. Is your ADA Auto Club membership guaranteed? If you are not completely satisfied with the ADA program, simply write “cancel” on the service contract and return within 30 days for a full refund. Does ADA Auto Club cover me only when I am driving my own vehicle? We cover you no matter what vehicle you are in. Does ADA Auto Club have coverage in my area? Yes.. With over 47,000 towing and road service providers nationwide you are safe. In some cases we may use the resources of local police agencies which require companies to respond. Para-Transit service is different through-out the country we use many different transportation options which may include local transit authorities. We will be with you until you are safely transported. ADA has never failed to find transportation and as we grow it will become less challenging. We are fighting for your right to drive and travel with peace of mind. We are your advocate nationwide 365 days a year 24 hours a day. How long does it take for a service provider to arrive on scene of a disablement? The motor plan industry standard is one-hour for response and we consistently beat that with many responses in as little as 20 minutes. The average wait time is 45 minutes for a towing or road service provider. In some areas transportation may take longer. |