MEMBERSHIP TERMS AND CONDITIONS
24 HOUR EMERGENCY ROAD SERVICE NUMBER: Toll Free: 1-800-720-3132
ADA Nationwide is not an insurance company. All Memberships may be cancelled at anytime.
You may be entitled to any unused portion of the membership fee on a pro-rated basis.
This web page contains ADA Membership details types of membership and other ADA services and benefits.
Primary Member:
The Primary Member is the first person in a household to join at any membership level.
Associate Membership:
Associate membership is available at substantially reduced rates to the spouse and dependents residing
in the same household as the Primary Member or a dependent student away at school, or a licensed care giver
actively providing support services to the primary member.
Associate Members receive the same services and benefits as the Primary Member, including roadside
assistance. Associate Members must have the same level of membership as their Primary Member.
ADA Security Plus Membership:
ADA Security Plus is an optional plan that expands your standard membership coverage to provide even
greater protection. ADA Security Plus provides free towing and transportation up to 100 miles, and lockout/locksmith
service up to 100 miles and locksmith service up to $100 key replacement.
ADA Security Plus RV Membership:
With the Security Plus RV membership large motor homes, pickup with camper, boat trailer, travel trailer,
motorcycle; get all of the great ADA Security Plus coverage’s.
Membership Renewal:
To make renewal more convenient and to avoid the possibility of a lapse in membership coverage, you
may choose to have your membership automatically renewed each year using a credit or debit card or, you
may now choose to renew online at: www.adanationwide.com. This option eliminates the inconvenience of check
writing, postage costs and check fees. For information call 1-800-720-3132.
Service is for Members Only:
ADA membership covers only the individual named on the membership card. Additional personal identification may be
requested when roadside assistance or other club services are requested. Use of the card by a non-member to obtain
ADA services will result in non-renewal or cancellation of the membership.
Automotive Services:
ADA membership benefits are personal. You receive Service for wheelchair lift transport in any car as a driver or
passenger, even rental cars, wheelchair or scooters.
Emergency Roadside Service:
24 hours a day - 7 days a week
ADA helps when your vehicle or mobility device becomes disabled. With over 47,000 service providers within the
United States and Canada we stand ready to assist you.
To receive service call 1-800-720-3132
• Battery Jump Start
• Tire Change
• Fuel Delivery
• Lockout Service
• Extrication/Winching
• Towing
• Accessible Passenger Transportation
• Wheelchair and Scooter Roadside Assistance
When placing a call for emergency roadside services, be prepared to give the service coordinator the
following information:
• Your name and Membership number
• Year/Make/Model and color of car
• Type of mobility device
• Transportation requirements
• Number of occupants
• Car location and nearest intersecting street
• Type of service needed
• Telephone number of where you are calling from.
Please call back and cancel if service is no longer required.
The following provisions define the scope and extent of ADA Nationwide roadside assistance. Please note
that these rules are subject to change, so members should read them each time they are published or
revisions are sent by email or direct mail.
Reimbursement is extended to include those services covered by your membership. If you have questions about the
Club's roadside service policies, please call Member Services at 1-800-720-3132.
ADA Security Plus and Security Plus RV are membership categories available at an additional cost, and provide
expanded Roadside Service benefits, including 100 miles of towing and emergency accessible transportation.
The Plus RV membership extends service to recreational vehicles and recreational trailers to include motorcycles.
1. Eligibility
You are entitled to specific roadside service or transport without charge, when ALL FIVE of the following
conditions are met:
a. You have paid membership dues as a Primary or Associate member, and have a membership card in your name or
are a new member within 30 days of effective date.
b. You are with the car or mobility device to receive service.
c. You have a current membership card and driver's license or photo I.D. to identify you.
d. You were either driving the vehicle or riding in the vehicle. Or using a mobility device at the time of the
breakdown.
e. The condition of the car or mobility device for which service is requested, must be one that prevents
you from continuing or completing your trip in that car or mobility device.
f. Your use of road service or transport has not exceeded four calls during a membership year, otherwise charges are
incurred for the fifth and subsequent calls.
g. You are away from home when you call for emergency towing or wheelchair lift transport.
2. Servicing Equipment
The Club allows one normally equipped service provider, one driver, and one service call per emergency. Additional
equipment, or additional personnel must be paid for by you, at the time of service, at the prevailing commercial rates.
Security Plus and Security plus RV provides for all types of roadside services provider and for special equipment if
required to provide covered services for eligible RVs, motorcycles, mobility devices.
3. Type of Service:
The following types of roadside assistance or transport are normally available.
a. Starting: If your vehicle will not start or mobility device has left you stranded away from home service is available
without charge to provide a "jump start," and simple adjustments will be done if they can be made safely and
conveniently.
b. Towing: If your car requires towing or mobility device requires transport, the Club will provide one tow or transport
per breakdown (for both hook-up and mileage)
You may choose one of the following two destinations:
1. A tow or transport to the nearest reliable repair facilityor,
2. To a destination of choice within mileage coverage limits.
For towing or transport to any other destination, the Club covers the charge for the hook-up and the mileage limits of
your membership. Beyond mileage limits of service, you will be charged contractor's normal commercial rate per mile.
Such mileage charges will not be reimbursed by the Club. If the tow is to a destination other than the nearest reliable
repair facility, the Club reserves the right to defer the tow to some later time.
Towing will be provided for light duty trailers being towed at the time of disablement. However, the member will be
responsible for any related charges unless a pre-authorization has been arranged by calling
ADA special conditions at 1-800-720-3132.
ADA Security Plus provides towing to any destination within your membership millage limits of the breakdown. A long
distance
tow under ADA Security Plus may have to be deferred to a time when the contractor can make the tow or
transport without affecting the normal Road Service or transport service he or she provides.
Security Plus RV provides for towing of an RV to any destination within 100 miles of the breakdown. In
the event an RV is disabled while pulling a trailer covered by the rules including fifth wheel trailers, a
tow will be provided to the disabled vehicle, and the trailer.
For services not covered, such as towing beyond 100 miles, the member will be responsible for paying the contractors
commercial rate if requested at the time of service. Other wise the Club reserves the right to invoice you for over
mileage charges paid by the club to the contractor.
Accident and Warranty Towing:
Service will be provided to the member in accordance with the rules in section 3.b., unless prohibited by law.
Storage charges or additional tows are not covered. The Club and/or service providers may seek
reimbursement from insurance companies and/or repair facilities, when appropriate.
Extrication:
The Club allows one normally equipped service vehicle and one driver. Special or additional equipment or additional
personnel must be paid by you at the time of service at the prevailing commercial rates. Extrication service for your
vehicle, except when it is snowbound in its normal parking space (your driveway, parking lot, or on the street) will be
provided if it can be done from a safe, paved area. Shoveling snow from around a vehicle or cleaning a road or
driveway is not provided by the Club.
ADA Security Plus/Plus RV provides an additional truck and driver for one hour subject to the limitations
under the Standard membership benefit.
Tire Service:
The Club will replace a flat tire with the inflated spare from your car. Service does not extend to repairing a tire or
putting a replacement on your wheel. If more than one tire is deflated or if an inflated spare is not carried; we will tow
your car.
Out of Gas:
The Club will deliver a limited amount of fuel to a member's disabled vehicle, enabling the member to reach the nearest
service station where fuel can be purchased. It may not be possible to provide a particular brand or grade, and
you must pay for the gasoline on delivery. If the car must be towed, it is subject to standard provisions. rules in 3.b.
ADA Security Plus/Plus RV provides the gasoline free of charge. ADA Security Plus RV does not include delivery or
free fuel for use in portable or onboard generators any type of boat engine, snowmobile or jet ski.
Lockout/Locksmith Services:
If the vehicle's keys are locked inside the vehicle, service is available to attempt to unlock the vehicle. If the vehicle key
is lost, broken, or the service provider cannot gain entry, the Club will provide locksmith service, or
reimbursement of commercial locksmith service up to $50. If the vehicle requires towing, the tow is subject
to towing rules in section 3.b.
ADA Security Plus/Plus RV provides up to $100 reimbursement for parts and labor of a locksmith if
your keys are lost, broken or locked in the trunk.
Services Not Included:
a. For installation or removal of snow tires, or chains; tire rotation.
b. When parts have been removed or altered that make the vehicle inoperable (except by theft).
c. When you are not with the vehicle. Exceptions can be made for extenuating circumstances. If towed,
someone must be with the vehicle to pay for noncovered services otherwise it will be towed to the nearest reliable
repair location.
d. Towing, tire change or extrication for heavily loaded vehicles which may not be safely performed.
e. If the vehicle is for hire (taxi, limo, etc.) (Except under fleet program provisions)
f. If the vehicle does not bear valid state license plates, has been towed under police order due to
infractions, or held under legal restraint.
g. Has been driven in an area which is not maintained as a road.
h. Wheelchair transport may not be coordinated if you are in your home residency.
I. Policy ordered towing or transport.
Independent Contractors:
ADA Nationwide contracts with mutable service provider types. The Club cannot guarantee that they will have all of the
parts or facilities or contractors you need for your car or mobility device, nor will the Club accept responsibility for
repairs, or the availability, delivery, or installation of parts. All parts used and services provided to you by a contract
station, giving roadside assistance as described in these rules, must be authorized and paid for by you. Stations are
independent contractors and not agents or employees of the Club. Any claim for damage against a contract station or
its personnel should be reported promptly to the station owner. If such a claim is not met to the satisfaction of
the member, you may report it to the Club's Member Representatives Department within 30 days of the
event. An effort will be made to mediate the dispute after an investigation.
Excessive or Ineligible Use:
The most equitable way to control expenses and ensure reasonable membership dues, is to ask the few members
who use roadside assistance excessively to share in the cost of providing this expensive service. Therefore, each
member (Standard, Security Plus, Security Plus RV, Mobility Transport) is limited to four (4) Road Service
and Transport calls per membership year at no charge, provided the service is allowed by these rules.
Primary and Associate members within the same family are each entitled to four calls; calls are not accumulative
among family members and are not transferable among members.
The member name and membership number used when requesting service will be the account charged with the
service call.
Although rules limit service to one call per problem, multiple service calls for the same problem will be
counted separately on your service record. A service call is defined as any type of service other than towing.
Membership Year:
First year member's membership period begins from time of enrollment and continues for 12 months.
Each year thereafter, your 12 month membership period begins and ends as indicated as the expiration date on your
permanent membership recard and is effective only if your current membership dues are paid in full. You
will be billed for any service obtained without paying your annual membership dues.
While most members average only one call per year, there are times when you might need more frequent
service. For those times when it is necessary to exceed the four-calls-per-year limit, the service will be provided
and you will be charged an amount which covers ADA's cost to provide the service.
Nonpayment of a billed service call will result in cancellation or non-renewal of membership and collection procedures
will be instituted.
The Club reserves the right to cancel a membership where the member has exceeded the four-call limit per
membership year, or has abused the privileges of membership.
If you have any questions regarding this service contract policy, or need to obtain your current count, please contact
ADA at 1-800-720-3132
Reimbursements:
If you made a reasonable attempt to get help from our Dispatch Center and were unable to do so, you may
apply to the Club for reimbursement for the bill obtained from whatever nearby service or transport provider that
was used. When applying, include both the original itemized receipt on the billhead of the servicing firm and
the following details: The nature of the trouble, where the car or mobility device broke down, the date and time of
breakdown and the amount paid. The application must be sent within 30 days after the incident to:
ADA Refund Department,
29093 Cobblestone Street
Nuevo, CA 92567
Reimbursement will be considered only if it is a service allowed by these rules, and if it is a service we give
without charge. The Club reserves the right to adjust a reimbursement application where the amount charged is
higher than the prevailing commercial rate for that region, and to deny or adjust a reimbursement
application for service obtained from anyone not engaged in the automobile transportation service business.
Accessible Transportation Benefit Reimbursement:
Our commitment to you allows for a reimbursement up to $125.00 for Standard members and $175.00 for Security plus
members.
This provision provides for peace of mind and cost recovery if you are put out in anyway as an ADA member. In the
event this does occur you agree to hold ADA and its affiliates harmless except for reimbursement fees. Submit
reimbursement request to the our refund department along with the original paid receipt
Reimbursement is not available for payment of a mileage charge incurred when tow or transport is
further then membership coverage limits.
ADA Security Plus/Plus RV provides reimbursement at prevailing commercial rates when the additional
towing, transportation, extrication, locksmith or special equipment benefits are required outside an
area served by the Club.
Extreme Weather:
We have made every effort to ensure that the Club's Roadside Assistance can function under all conditions.
However, when the weather or roads are extremely bad, there may be some delay before help can reach you.
During such times, we try to give priority to members stranded away from shelter. When such situations exist,
we ask you to please be patient.
Towing and Transportation is by far the most time-consuming service the Club provides. When road conditions are
dangerous or when our call volume is unusually high, towing operations may be temporarily suspended to avoid
excessive delays to members waiting for other services.
PERSONAL ASSISTANT HOT-LINE:
ADA Nationwide provides you with safety and security. You can feel secure when you leave home in knowing your
ADA Personal Assistant is a phone call away 24 hours a day. Just dial 1-800-720-3132 for any personal need you may
have and your ADA personal assistant will assist you worldwide with all the service listed.
CONCIERGE — 1-800-720-3132
• Theater, music, or sports event tickets
• Restaurant referrals and reservations
• Golf course tee time reservations & referrals
• Find, wrap, and deliver one-of-a-kind gifts
• Provide special occasion reminders and gift ideas
• Floral services
• Prescription delivery
• Door-to-door transportation services
• Movie and theater information
EMERGENCY TRAVEL ASSISTANCE —
• Last-minute/emergency assistance such as rebooking flights, making hotel reservations, or locating ground
transportation
• Embassy or consulate information
• Urgent message relay to family, friends, or business associates
• Legal or accounting referrals
• Security and evacuation assistance
EMERGENCY MEDICAL ASSISTANCE —
• Medical evacuation or transportation assistance
• Medical referrals (including dental and vision)
WORLDWIDE TRAVEL ASSISTANCE —
• Up-to-the-minute travel delay reports
• Up-to-the-minute travel medical and safety advisories
• Guaranteed hotel check-in
• Ground transportation upon arrival
• Worldwide public holiday information
ADA Nationwide Roadside Assistance
29093 Cobblestone Street
Nuevo, Ca 92567
| At ADA Nationwide we understand that each call for roadside assistance is unique to the individual member and that a persons disability does not define their abilities. This understanding allows ADA Nationwide to personalize your service request and we will always go the extra mile to meet your roadside assistance service requirements. WE ARE THERE WHEN YOU NEED US. |
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